Refund policy

Changed your mind? You have 14 days from the day your order arrives to tell us you want to return it, for any reason. That includes sale items.

• 14 daysto change your mind after delivery
• Sale includedsale pieces can be returned too
• Refund in 14 daysonce your return reaches us

How to return

1. Email contact@gymgaur.com within 14 days of delivery with your order number and the items you are sending back. A short message saying you want to return them is all we need, or you can copy the email at the end of this page.
2. We will reply with the return address and instructions.
3. Send the items back within 14 days of telling us. Use a tracked service and keep your proof of postage.

Condition

Try your pieces on as you would in a shop. Please send them back unworn beyond that, unwashed, and with the tags on where you can. If an item comes back worn, washed or damaged, we may reduce your refund to reflect the drop in its value.

Return postage

If you change your mind, you pay for the return postage. If an item is faulty, damaged or not what you ordered, we pay.

Refunds

We refund you within 14 days of receiving your items back, or of you sending us proof that you have posted them, whichever is sooner. If you return your whole order, we also refund the standard delivery charge you paid. Refunds go back to your original payment method, and your bank may take a few extra days to show it.

Wrong size or colour?

Email us and we will help you swap it. Every piece is made to order, so the quickest way is to place a new order for the size or colour you want and return the original for a refund as set out above.

Cancelling an order

Changed your mind straight after ordering? You can request to cancel from your account within 1 hour of placing your order, or email us at contact@gymgaur.com. Want a different size or colour instead? Tell us and we will update your order rather than cancel it. After the first hour your pieces may already be in production, so we cannot always cancel. If yours is already being made, you can return it once it arrives as set out above.

Faulty, damaged or wrong items

If something arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo. In most cases we will not need it back: we will send a replacement or refund you in full, including delivery, whichever you prefer. If we do need it back, we cover the postage. After 30 days, we will repair, replace or refund it in line with your rights under the Consumer Rights Act 2015. Customers in the European Union also have a legal guarantee of at least two years under local law.

E-gift cards

Changed your mind about an e-gift card? If none of it has been spent, email us within 14 days of buying it and we will cancel it and refund you in full. Once part of a card has been used, it cannot be refunded. Anything bought with a gift card is covered by this policy like any other order, and refunds for those items go back onto a gift card.

What to put in your email

Copy this into an email to contact@gymgaur.com and fill in the gaps.

Subject: Return for order [order number]

Hi GYMGAUR,

I would like to cancel my order for the following items and return them.

Order number:
Items, sizes and colours:
Date ordered:
Date received:
Name:
Address:
Date:

None of this affects your statutory rights. Last updated 5 October 2026.