Terms of service

These terms set out how you can use gymgaur.com and the agreement between you and us when you buy from us. Please read them before you order.

• 14 daysto change your mind after delivery
• Made to ordereach piece is made after you order it
• Your rightsnothing here reduces your legal rights

1. Who we are

gymgaur.com is run by GYMGAUR LTD, a company registered in England and Wales, and we deliver to customers around the world. Throughout these terms, "we", "us" and "our" mean GYMGAUR LTD, and "you" means the person using the site or placing an order. Our full details are at the end of this page.

By using the site or placing an order, you agree to these terms, our Return and refund policy, our Shipping policy and our Privacy policy. If you do not agree, please do not use the site.

2. Your account

You must be at least 18, or the age of majority where you live if that is higher, to place an order. If you are younger, a parent or guardian needs to place the order for you.

Please give us accurate details when you order or create an account, and keep them up to date. You are responsible for keeping your login details safe and for activity on your account.

3. Our products

Every piece is made to order once you place your order. We work hard to show colours, fit and detail accurately. Screens vary, so colours can look slightly different in person, and small variations in print placement are a normal part of how each piece is made.

Our size guide is there to help you choose. Product details, prices and availability can change, and we may stop selling a product at any time. This does not affect orders we have already accepted.

Our products are for personal use. Please do not buy them to resell.

4. Orders and your contract with us

When you place an order, you are offering to buy from us. Our contract with you starts when we email to confirm your order. Until then, we may decline an order, for example if a product is unavailable, there is an error in the price or description, or we suspect fraud. If we decline or cancel an order after you have paid, we will refund you in full.

You can request to cancel within 1 hour of ordering. After that your order may already be in production. Your right to change your mind within 14 days of delivery is explained in our Return and refund policy.

5. Prices and payment

The price you pay is the price shown when you place your order, plus any delivery charge shown at checkout. Prices and promotions can change, and changes do not affect orders already confirmed.

If we have made an obvious mistake with a price, we will contact you before we make your order, and you can choose to go ahead at the correct price or cancel for a full refund.

We deliver to the countries available at checkout. Prices may be shown in your local currency, converted from pounds sterling, and your bank may add its own fees for payments in another currency.

Orders delivered outside the UK may be subject to import duties or taxes in your country. Where these are not collected at checkout, they are your responsibility.

Discount codes and promotions have their own terms, which we show with the offer. If those terms differ from these, the offer terms apply to that offer.

6. E-gift cards

E-gift cards can be used to buy anything on gymgaur.com, across as many orders as you like until the balance runs out. They cannot be exchanged for cash or used to buy other gift cards. Keep your code safe, as anyone with the code can spend the balance. If you need help with a gift card, email us.

7. The Herd

The Herd is our free loyalty scheme for customers with an account on gymgaur.com. You can see your level, your XP, your Herd credit, your rewards and the current perks for each level on The Herd page when you are signed in. Everything in The Herd belongs to the account linked to the email address you order with, so sign in with that same email address to see and use it.

Earning XP. You earn 1 XP for every £1 you spend with us while signed in to your account (or the equivalent in your currency), based on what you have paid after refunds. You get 25 XP when you create an account, and 50 XP for each friend you bring (see Bring a lifter below). We may offer extra XP for other actions, such as completing your Herd profile, and we show these on The Herd page. XP has no cash value and cannot be transferred, sold or exchanged.

Levels. Your level is set by your total XP: Calf from 0 XP, Yearling from 100 XP, Bull from 300 XP and Gaur from 750 XP. Levels never expire. If you return an order or are refunded for it, the XP from that order is removed, and if that takes you below a level, the level and any unused perks that came with it are removed too.

Rewards. When you first reach Bull, we add a one-time £10 reward code to your account, and when you first reach Gaur, a one-time £25 reward code. Your codes are shown on The Herd page when you are signed in, and if you have signed up for our emails we will also let you know by email. Each reward is given once per customer. Reward codes:

• are valid for 12 months from the day we add them to your account, and the use-by date is shown on The Herd page when you are signed in;
• cannot be combined with any other discount code, including athlete and creator codes;
• can be used together with a gift card;
• cannot be exchanged for cash, and are not reissued if they expire or if an order you used one on is returned;
• are personal to you and should not be shared.

Herd credit. Every time you place an order, we add Herd credit to the account linked to the email address you ordered with, as soon as your payment goes through: £10 on orders of £60 or more, and £5 on orders under £60. This is based on what you pay for your items after discounts, before delivery. If you shop in another currency, the £60 is measured in pounds and the credit is added in the currency you paid in, at the exchange rate used for your order. Herd credit:

• lasts 45 days from the day we add it, and the use-by date is shown on The Herd page when you are signed in;
• comes off your next order automatically at checkout when you are signed in with the same email address, and can only be spent in the currency it was added in;
• can be used together with discount codes and gift cards;
• has no cash value, and cannot be transferred or exchanged for cash;
• is removed if the order that earned it is cancelled or fully refunded. A partial refund does not remove it. If your credit balance is lower than the amount being removed, we remove what is left.

Bring a lifter. After your first order you get your own link and code to share. A friend who has never ordered from us gets £10 off a first order of £50 or more (or the equivalent in their currency). When they place that order, you get £10 Herd credit, on the same terms as above, and 50 XP. If a Complete the look offer saves your friend more than £10, they get that offer instead, and the order still counts for you as long as they came through your link or used your code and spent £50 or more after discounts. A referral only counts for a genuinely new customer with their own email address and delivery address. Referring yourself, or another account of your own, does not count. If your friend's order is cancelled or fully refunded, the £10 credit and 50 XP from it are removed from your account (if your credit balance is lower than £10, we remove what is left), and your level may change as a result. Your friend's £10 off can be used once and cannot be combined with other discount codes.

Other perks. Perks such as free delivery, early access to new drops and the first chance to buy sample pieces apply while you are signed in to your account. Sample pieces are sold at the price shown, in limited numbers, and early access does not guarantee that a size or colour will be available.

Leaderboard. You can choose to join the Herd leaderboard with a username. If you join, your username, level and rank are shown to other members who have joined. Your name, email address, XP and spend are never shown. Your username must not include your real name or anything else that identifies you, and we check each one before it appears. We may refuse or remove a username that breaks these rules or is offensive. You can leave the leaderboard at any time and your username will be removed.

Fair use. One account per person. If we reasonably believe someone is misusing The Herd, for example by placing orders to earn rewards or credit and then returning them, by referring themselves, or by using more than one account, we may remove XP, levels, rewards or Herd credit from that account.

Changes. We may change the levels, XP rules, credit, referral rewards or perks, or end The Herd. We will tell you by email or on The Herd page before a change affects you, and any reward code or Herd credit already added to your account will still work until its use-by date.

If you think your XP, level or credit is wrong, email contact@gymgaur.com and we will check it for you.

8. Delivery

Delivery times are estimates. Our Shipping policy sets out where we deliver, how long it usually takes and what happens if something goes wrong. If your order is significantly late, contact us and we will help.

Your order becomes yours once you have paid for it. We are responsible for it until it is delivered to you or to someone you have chosen to receive it.

9. If something is wrong with your order

We are required by law to supply products that are as described, of satisfactory quality and fit for purpose. If something arrives faulty, damaged or not as described, see our Return and refund policy for what to do. Your legal rights under the Consumer Rights Act 2015, the legal guarantee in the European Union, and any consumer guarantees under the law where you live, such as the Australian Consumer Law, apply in full.

10. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that. We are not responsible for loss or damage that was not foreseeable when the contract was made.

Our products are for personal use. We are not responsible for business losses, such as lost profit or loss of business opportunity.

Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, for breach of your legal rights as a consumer, or for anything else that cannot be limited or excluded by law.

11. Using the site

Please use the site lawfully and fairly. You must not:

• use it for anything unlawful, fraudulent or harmful;
• harass, abuse or threaten anyone, including our team;
• give false or misleading information, or pretend to be someone else;
• upload viruses or any harmful code, or try to get round the site's security;
• copy, scrape or collect content or personal information from the site using bots, scripts or other automated tools without our permission.

We may suspend or close an account, or refuse an order, if these terms are broken.

12. Automated agents

If you use software or an AI agent to browse or shop on the site for you, it must clearly identify itself as an agent in its requests, must not pretend to be a person or get round tools designed to tell people and software apart, and must stop if we ask it to. We may limit how agents can use the site.

13. Our brand and content

The GYMGAUR name, logo, designs, photos, text and everything else on the site belong to us or the people who license them to us. You are welcome to view and share our content for personal, non-commercial use. Please do not copy, sell or reuse it without our written permission.

14. Reviews, ideas and content you send us

If you send us a review, photo, idea or other content, or tag us in it, you let us use, edit and share it to run and promote GYMGAUR, without payment. We will credit you where we reasonably can. Please only send content you own or have permission to share, and nothing unlawful, offensive or misleading. We may remove content at our discretion.

15. Other websites and tools

The site may link to, or use, websites and tools run by other companies, such as payment providers and social media platforms. Their own terms and privacy policies apply, and we are not responsible for their content or services.

16. Relationship with Shopify

GYMGAUR is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with GYMGAUR. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and GYMGAUR, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with GYMGAUR.

17. Your personal information

We use your personal information only as set out in our Privacy policy. Because the site is hosted by Shopify, some of your information is also processed by Shopify under Shopify's privacy policy.

18. Mistakes on the site

Occasionally the site may contain errors in product details, prices, promotions, delivery times or availability. We will correct them as soon as we can. If an error affects an order you have placed, we will contact you before going ahead.

19. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes, carrier or customs disruption, or problems with networks or suppliers. If this happens, we will let you know, keep the delay as short as we can, and you can cancel for a full refund if the delay is significant.

20. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or how we work. The version on this page when you place your order is the one that applies to that order.

21. Other important terms

If a court decides that part of these terms is unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. We may transfer our rights and obligations under these terms to another business, and we will tell you if this affects your order. You may not transfer your rights under these terms without our written permission.

22. Which law applies, wherever you live

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there.

If you live outside the UK, you keep the protection of the consumer laws of the country where you live, and you can bring proceedings in your local courts where those laws allow. If anything in these terms gives you fewer rights than the law where you live, that part does not apply to you and your local rights apply instead.

23. Contact us

If you have a question about these terms or your order, email contact@gymgaur.com.

• CompanyGYMGAUR LTD
• Registered inEngland and Wales
• Company number16036515
• Registered office3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom
• Emailcontact@gymgaur.com

None of this affects your statutory rights. Last updated 18 October 2026.